Totally Expire Now

My magic jack is totally expire, I could not call anymore to my husband. So he tried to renew it but when I tried to call him again, it didn’t get me through, why oh why? They are asking for a renewal code but I can’t get any, I only have the order number or the product key. Anyway, my husband told me to try to figure it out, I hope he would so we will not be charged big time by calling on the phone

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